Help & product guide
Find role-specific guidance for invitations, assigned speech tests, recording, privacy, and what happens after final submission.
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How it works
Ownership and task choice stay with the clinician. The patient experience stays focused on the requested recording.
The clinician creates a patient account using the patient’s email address. Patients do not register themselves.
A private, single-use link lets the patient choose a password and optionally add their name.
The clinician selects CTP or PBJ and may add an informational due date. The task cannot be changed by the patient.
The patient follows the fixed instructions, records or uploads audio, then confirms one final submission.
The clinician can securely play the submitted recording or request another recording while preserving the first.
Role-oriented guidance
Access is enforced by the server and checked against the current account.
Care coordinator
Verified clinicians own patient relationships and control invitations, assignments, and follow-up.
Test participant
Invited patients receive only their assigned tests, instructions, due dates, and recording controls.
Current product boundary
A final submission is attached to its assignment and attempt, then queues automated transcription and the assigned CTP or PBJ workflow. Generated outputs are available only to the owning verified clinician and are not shown to patients.
Every recording is tied to the patient’s assigned task and numbered attempt.
Only the patient and owning clinician receive authorized streaming access.
A re-record request creates a new attempt without replacing prior audio.
External messages contain no clinical details, names, tasks, or due dates.
Frequently asked
Account setup, assigned tests, privacy, and the submission boundary.
No. Only a verified clinician can create a patient account. The patient receives a private invitation and uses it to activate the account.
An invitation is valid for seven days and can be used only once. If it expires or delivery fails, the clinician can send a fresh invitation. Resending revokes the earlier link.
No. First name and surname are optional for patients. Until a name is provided, NeuroTrace uses the account email as the display name.
Yes. Assignments can be prepared as soon as the invited patient account exists. They will appear when the patient activates the account and signs in.
Yes. Every assignment is independent, so a clinician can assign multiple CTP or PBJ tests to the same patient when appropriate.
Yes. A clinician can withdraw an open recording request when it is no longer needed. The patient is notified, sees it under Withdrawn in My Tests, and no longer needs to act. A completed submission cannot be withdrawn, and any recording from an earlier attempt remains safely stored.
Due dates are inclusive and informational. A test is shown as late after its due date, but the patient can still submit it.
A confirmed submission cannot be overwritten. The clinician can request a new recording, which opens a new attempt and preserves the earlier recording.
The patient can access their own submitted attempt, and the owning clinician can play it through private, no-store streaming. Other patients and clinicians cannot access it.
Submission securely stores the audio and queues automated transcription and the assigned CTP or PBJ workflow. Processing happens in the background; generated outputs are available only to the owning verified clinician through protected services, are not shown to patients, and are not a diagnosis or substitute for professional review.
Emails are intentionally minimal. They do not include patient names, task types, due dates, clinician notes, diagnoses, recordings, scores, or clinical results.
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